We collect various types of information from and about you on the Websites, including:
The personal information we collect on or through the Websites may include:
As you navigate through and interact with the Websites, we and our service providers may use automatic data collection technologies, such as cookies and Other Technologies, to collect certain information, including:
The information collected automatically does not include personal information, but/ we may maintain it or associate it with personal information that you provide to us or that we collect in other ways or receive from affiliates or other third parties.
“Cookies” are small text files that are stored on your computer or device when you visit a website, if your web browser or device settings permit. Some cookies are stored only temporarily during a browsing session and are deleted when you close your browser (session cookies). Other cookies are not deleted when you close your browser, but are saved on your computer or device for a fixed period of time or until you delete them (persistent cookies). Each time you visit the Websites the server that set the cookie will recognize the persistent cookie stored on your computer or device. Various types of cookies may be used on our Websites, including:
Other Technologies also may be used on the Websites, allowing us and our third-party service providers to: track customer response to our advertisements, Website content and emails; determine our users’ ability to receive HTML-based emails and to know how many users open an email; allow our service providers to compile aggregated statistics about our email and advertising campaigns; enable us to better target advertising and provide offers and promotions that we believe may be of interest to you; and enhance customer support and the usability of our Website.
“DO NOT TRACK” SIGNALS
We may engage in interest-based advertising provided by vendors (such as advertising networks and ad servers) in order to deliver advertisements and personalized content that we believe will be of interest to you. These vendors typically use a cookie alone or with Other Technologies to track and collect anonymous information about your interests during your visits to our Websites and other websites and mobile applications or when you view or interact with one of the advertisements they place on various websites or on mobile platforms. These vendors use this information to make predictions about your characteristics, interests or preferences and to display advertisements across the Internet and on mobile platforms that are tailored to your apparent interests. Advertisements may be provided to you based on your online behavior (on our Websites and on third-party websites and mobile applications), or based on your search activity, your geographic location or other information. For example, if you make a reservation on the Websites, you may see an advertisement from Montage later when you visit another website or on a mobile platform. This is called retargeting. You also may see the advertisements for third parties on the Websites, on third-party websites or mobile platforms based on your visits to, and activities on, the Websites, third-party websites, and mobile platforms. To the extent that third-parties are using cookies or Other Technologies for interest-based advertising, Montage does not control the use of the technologies or the resulting information.
Some advertising networks are members of the Network Advertising Initiative, which offers a single location to opt-out of ad targeting from member companies. To learn more about interest-based advertising generally as well as your options for opting-out, please visit http://www.networkadvertising.org or http://aboutads.info. Please keep in mind that even if you opt out of receiving ads tailored to your apparent interests, you will continue to see ads from online advertising networks. However, those networks will not be able to apply any of your apparent ad preferences and the ads that you see therefore may be less relevant to your interests.
Montage uses personally identifiable information for the following purposes:
IP Addresses are automatically reported by your browser each time you view a page on the Websites. We may use your IP address for various purposes, including to: diagnose or service technology problems; determine your general (but not precise) geographic location and to tailor advertising based on general geographic area or other information derived from your IP address; provide aggregated data to advertisers about the volume of use on the Websites; estimate the total number of users visiting the Websites from specific geographical regions; and to track advertising and conversions on the Websites.
We reserve the right to combine personally identifiable information we collect on the Websites with publicly available information or information otherwise obtained from third parties or affiliates. We may aggregate or anonymize information that we have collected for use in connection with interest-based advertising.
The Websites may use widgets and plug-ins (such as the Facebook “like” button, the Twitter “Follow Us” feature, or similar mechanisms from Instagram, Google+, Pinterest, or other social media platforms), which are interactive mini-programs that run on our Websites to provide specific services from another company. Such third-party features may collect information about you, like your IP address and the page(s) you visit on the Websites, as well as personal information, such as your email address. They also may place cookies or other tracking mechanisms on your browser or device to enable the widget to function properly. Your interactions with these features are governed by the privacy policies of the third parties that created them. We encourage you to review the privacy policies of the applicable third party before using them.
Our Websites are not directed to or intended to be used by individuals under the age of 18. We do present information regarding our Paintbox kids program on some of our Websites for the reference of adults that are interested in activities at our properties for children. We do not knowingly collect personal information from anyone under the age of 18. If we are notified that we have collected or received personal information from a child under the age of 18, we will take reasonable steps to delete that information in accordance with applicable laws. If you are the parent or guardian of a child under the age of 18 and you believe your child has provided us personal information about themselves, please contact us by emailing us at [email protected] or by sending us a letter to Montage Hotels & Resorts, Attention: Legal Department, 1 Ada Parkway Suite 250 Irvine, California 92618.
We take reasonable steps to protect personally identifiable information that we store from accidental loss or from unauthorized access, disclosure, alteration or destruction. For example, our servers are protected by reasonable physical and electronic security measures. Despite these efforts, please be advised that no electronic storage, security system or means of transmitting data over the Internet can be guaranteed to be entirely secure, including without limitation with respect to computer viruses, malicious software and hacker attacks, and there is some risk that an unauthorized third party may find a way to circumvent our security systems or that transmission of your information over the Internet will be intercepted. We cannot and do not guarantee or warrant the security of your personal information. Unless otherwise expressly stated, email transmissions sent through the Websites are not secure. Therefore, for your own privacy protection, we recommend that you do not include any confidential or sensitive personal information such as passwords, credit card details, or bank account information, in any emails that you send to us.
Pursuant to California Civil Code Section 1798.83, individual customers who reside in California and who have provided their personal information to Montage may request information about our disclosure of certain categories of personally identifiable information to third parties for the third parties’ direct marketing purposes. Such requests must be submitted to us at one of the following addresses: [email protected] or Montage Hotels & Resorts, Attention: Legal Department, 1 Ada Parkway Suite 250 Irvine, California 92618. Please include the subject heading “California Privacy Rights.” Within thirty days after receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year (if any), along with the names and addresses of these third parties. This request may be made no more than once per calendar year. Please be aware that not all information sharing is covered by the California privacy rights requirements and only information on covered sharing will be included in our response. We reserve our right not to respond to requests submitted to addresses other than the addresses specified in this paragraph.
You can manage your personal information in the following ways: